Terms & Conditions
Effective Date: 08 June 2025
Welcome to SA Autoworks Ltd. By booking our services or using our website, you agree to the following Terms & Conditions.
1. About Us
SA Autoworks Ltd is a mobile vehicle repair and maintenance company registered in England and Wales.
2. Bookings
Appointments can be made by phone, WhatsApp, email or through our website.
We will always aim to arrive at the agreed appointment time. However, due to traffic, previous jobs or unforeseen circumstances, arrival times may occasionally vary.
3. Payments
Payment is due immediately upon completion of the work unless otherwise agreed in writing.
We accept bank transfer, debit/credit card and cash.
Failure to make payment may result in recovery action and any associated costs being added to the outstanding balance.
4. Quotes
All quotations are estimates based on the information provided.
Should additional faults or parts be required during the repair, we will contact you before carrying out any additional work.
5. Parts
We use high-quality OEM or aftermarket parts unless otherwise requested.
Parts supplied by customers are fitted entirely at the customer’s own risk. SA Autoworks Ltd accepts no responsibility for defects, incorrect parts or any resulting damage.
6. Warranty
Labour carried out by SA Autoworks Ltd is covered by a 12-month workmanship warranty.
Parts are covered by the manufacturer’s warranty and are subject to their terms and conditions.
Our warranty does not cover:
Normal wear and tear.
Misuse or neglect.
Customer-supplied parts.
Damage caused by unrelated mechanical failures.
7. Diagnostics
Diagnostic inspections identify faults based on the symptoms present at the time of inspection.
In some cases, additional testing or dismantling may be required to fully diagnose a fault. Diagnostic charges are non-refundable regardless of the repair outcome.
8. Cancellations
Please provide at least 48 hours’ notice if you need to cancel or rearrange your appointment.
Late cancellations or missed appointments may incur a call-out fee.
9. Call-Outs
Our standard operating hours are:
Monday-Friday: 9:00am-6:00pm
Saturday: 10:00am-2:00pm
Out-of-hours and Sunday call-outs are available subject to availability and will incur an additional call-out charge.
10. Customer Responsibilities
Customers must:
Ensure the vehicle is accessible.
Provide accurate vehicle information.
Ensure keys are available.
Inform us of any known faults or modifications.
11. Limitation of Liability
SA Autoworks Ltd shall not be liable for indirect or consequential losses arising from repairs or delays beyond our reasonable control.
Nothing within these Terms limits any rights you may have under UK consumer law.
12. Website
All website content, logos, photographs and text are the property of SA Autoworks Ltd and may not be copied or reproduced without written permission.
13. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Contact Us
SA Autoworks Ltd
Email: sa.autoworksuk@gmail.com
Website: www.saautoworks.co.uk
Telephone: +44 7939 994605